Privacy Policy

1. Who We Are

AR Motor Parts operates as a UK-based online marketplace for vehicle parts and accessories. We are the data controller for the personal information we collect through our website and services.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Delivery Information: Shipping address, delivery preferences
• Payment Information: Payment card details (processed by Stripe)
• Communication: Messages, enquiries, and feedback you send us
• Seller Information: Part details, images, and descriptions when selling
• Business Information: VAT number (if applicable)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location based on IP address
• Cookies: See our Cookie Policy section below

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Process and fulfil your orders
• Manage your account and membership
• Process auction bids and transactions
• Provide part sourcing services
• Deliver products to your address

3.2 To Communicate With You

• Send order confirmations and updates
• Respond to your enquiries and support requests
• Send membership notifications and alerts
• Notify you about auction activity

3.3 To Improve Our Services

• Analyse usage patterns and preferences
• Develop new features and services
• Personalise your experience
• Conduct research and analytics

3.4 For Marketing (With Your Consent)

• Send promotional emails and newsletters
• Inform you about special offers and new products
• Provide personalised recommendations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contract with you (e.g., processing orders)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, improving services)
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal Obligation: Processing required to comply with legal requirements (e.g., tax records)

5. Payment Processing and Stripe

We use Stripe as our payment processor. When you make a payment:

• Your payment card details are collected and processed directly by Stripe
• We do not store your full card number on our servers
• Stripe may collect additional information for fraud prevention
• Stripe's privacy policy applies to their processing of your data

For more information, please review Stripe's Privacy Policy.

6. Data Sharing

We may share your personal information with:

• Delivery Partners: To fulfil and deliver your orders
• Payment Processors: Stripe, for processing payments
• Service Providers: Who help us operate our business (hosting, email services)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain business records

When you close your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at armotorparts@proton.me. We will respond within 30 days.

9. Cookie Policy

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality (login, shopping cart)
• Analytics Cookies: Understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

10. Data Security

We implement appropriate security measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. International Transfers

We primarily store and process data within the UK and European Economic Area. If data is transferred outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

15. Contact Us

For any questions about this Privacy Policy or your personal data: